Terms & Conditions
Severin Hair Studio is a private, one-to-one studio at 95 Stanley Road, Teddington TW11 8UB. These terms explain how appointments work, so every visit is relaxed and fair for everyone. By booking an appointment, you agree to them.
1. Booking your appointment
You can book by phone or WhatsApp on 07383 520136, by email at severinhairstudio@icloud.com, by Instagram message, or online where available.
Your appointment is confirmed once I have replied to you. Please check the date and time in my confirmation.
Every appointment is one-to-one. The time you book is reserved for you alone, which is why the cancellation terms below matter.
2. Consultations, skin tests and prices
Free consultation. Your first consultation is free, with no obligation to book. For new colour clients, balayage, corrective colour and smoothing, a consultation is required before the service, so I can check your hair and give you an accurate price.
Skin (patch) test. Before any colour service, you need a skin test at least 48 hours before your appointment if you are a new colour client, if your last colour with me was more than 6 months ago, or if you have had a reaction, a new medication or a health change since your last colour. The test takes a few minutes at the studio. Without a skin test, I cannot carry out a colour service. This is required by colour manufacturers and protects your health. A strand test may also be needed if your hair has been coloured, lightened or treated before.
Prices. Prices on my website are starting prices. Your final price depends on your hair length, thickness, condition and colour history, and I will always confirm it with you before I begin. Creative and corrective colour is priced individually after consultation. Prices may change; the price confirmed at your booking is the one you pay.
3. Cancelling, moving and arriving late
Please give at least 48 hours' notice if you need to cancel or move your appointment. As I work one-to-one, a cancelled appointment is time I usually cannot fill.
My fair cancellation promise. If you cancel or move with less than 48 hours' notice, I will always try to offer your appointment to another client first. If I rebook your time, there is nothing to pay. If I cannot rebook it, a late cancellation fee of 50% of the booked service price applies. You only pay when your cancellation causes a genuine loss, never as a penalty.
Missed appointments. If you do not arrive and have not contacted me, this is a missed appointment and 100% of the booked service price is charged, as the time cannot be offered to anyone else.
Emergencies. Life happens. In genuine emergencies, such as sudden illness or a family emergency, please let me know as soon as you can and I will use my discretion.
Arriving late. Please arrive on time. If you are more than 15 minutes late, I may need to shorten your service, change it, or move your appointment so the next client is not kept waiting. The full price of the booked service still applies.
If I need to cancel. In the rare event that I have to cancel, I will contact you as early as possible and offer you the next available appointment. No fee applies.
4. Your visit
Your health and hair history. Please tell me before your service about any allergies, skin or scalp conditions, medication, pregnancy, or previous treatments, including home colour, henna or smoothing treatments. This helps me choose the safest products and the right approach. I cannot be held responsible for results or reactions caused by information that was not shared.
Children. The studio is a calm, private space and is not suitable for children. Please arrange childcare for your appointment. Children's haircuts are by prior arrangement only, with a parent or guardian present.
Guests. As the studio is private, please come alone unless we have agreed otherwise in advance. Pets are not permitted, except assistance dogs.
Feeling unwell. If you have a contagious illness, a scalp infection or head lice, please contact me to move your appointment.
My right to refuse or stop a service. For your safety, I may decline or stop a service if your hair or scalp is not in a suitable condition, if a skin test shows a reaction, or if there is unacceptable behaviour. I will always explain why and suggest the best way forward.
5. Payment
Payment is due at the end of your appointment. I accept card, contactless and cash. Any late cancellation or missed appointment fee is payable before your next booking.
6. Your results and putting things right
Every hair is different. Colour results depend on your starting colour, hair condition and history, so while I will always agree the goal with you at consultation, an exact result cannot be guaranteed. Smoothing results depend on following the aftercare advice I give you.
If you are not happy, please tell me within 7 days of your appointment. I will invite you back to look at your hair together and, where the issue is with the service, adjust it free of charge. Please give me the chance to put it right before going elsewhere, as I cannot cover the cost of work done by another salon.
I do not offer refunds for a change of mind, or where aftercare advice has not been followed. Nothing in these terms affects your statutory rights.
7. Bridal and event hair
The bridal trial (£190, about 3 hours) is paid when booked and is required before the wedding day. Any deposit, the balance and any travel cost for on-location work are agreed in writing when you book, together with start times, the number of people and the final price.
8. Your privacy and photos
I keep your contact details, consultation notes and skin test records securely, only to look after your hair and manage your appointments, in line with UK data protection law. I never share them for marketing.
I love to share my work, but I will only photograph your hair or post it online with your permission, and never show your face without asking.
9. General
I am not responsible for personal belongings brought to the studio. I may update these terms from time to time; the version on this website on the date of your booking applies. Questions or concerns? Contact me on 07383 520136 or severinhairstudio@icloud.com.